Mithusan Muthulingam

Welcome

IT Support Lead

Microsoft Technology Associate

Lead and mentor a team of IT technicians, ensuring the delivery of exceptional customer service. Streamline team workflows and implement innovative solutions to enhance efficiency and self-sufficiency.
Currently pursuing a Cyber Security Technical Professional degree with QA and Northumbria University, continuously expanding my skill set.
Managing support tickets and phone assistance as well as handling client projects, including router upgrades, network maintenance, and system administration tasks.

In this position, I am part of a small IT Support team where I would be required to man the phones as well as manage any tickets that come in from clients on a daily basis. Requiring me to independently find the root cause of the issue and deliver a solution. On larger scale issues we work as a team to try and resolve the issues as soon as possible to stick to our SLA.
In addition to dealing with regular clients, I also have to professionally communicate with Directors and Managers of the client businesses on a regular basis.
Furthermore, we focus heavily on Cyber Essentials for the businesses making sure they are GDPR compliant.